Each item has it’s own warranty and warranties differ from piece to piece.  a store receipt MUST accompany any claim for warranty.  Your store receipt is not only the proof of purchase but also has all the information about the item that’s needed for honoring the warranty.  Tags CAN NOT be removed from mattresses.  Removing the tag automatically voids the warranty.  Warranties are issued by the manufacturer and are at the discretion of that manufacturer.  Futon World, in most cases, is not the manufacturer, therefore, we are confined to manufacturers guidelines referring to replacement parts.  We are here to help in any way we can in getting parts and replacements for any and all items sold by us.  Parts are warranted but transportation and replacement installation are not.  Should you have an item purchased at Futon World that needs a replacement part please reach out to us, we are here to help.